Refund policy

RETURNS & EXCHANGES

We want you in boots that fit. If they're not right, send them back.

You have 30 days from the delivery date to request a return or exchange.

To be eligible, items must be unworn, in original condition, and returned
in the original box. Boots that have been worn outside cannot be returned.

HOW TO START A RETURN
Log in to your account, open the order, and click "Request return." Pick
the items and the reason. We'll review it and send you return instructions
by email.

Don't have an account? Use the email address you ordered with — we'll send
you a login code, no password needed.

RETURN SHIPPING
Return shipping is paid by the customer. If we sent the wrong item or the
item arrived damaged, we cover it.

EXCHANGES
The fastest way to get a different size is to return your original order
for a refund and place a new order for the size you want.

REFUNDS
Once we receive and inspect your return, we'll issue a refund to your
original payment method within 5 business days. Depending on your bank,
it can take another 5-10 days to appear.

QUESTIONS
westernavenuedenver@gmail.com

 

westernavenuedenver@gmail.com